Enterprise Class Support
Terracotta services are aimed at simplifying java applications and lowering the cost
of development, integration, deployment and maintenance. Tap the knowledge of our
scalability experts who have built some of the largest applications in the world.
Choose the most effective support option based on your project's current lifecycle
stage and your team's needs.
Developer Support
Terracotta Developer Support includes 12x5 Support that helps you stay on track with
your project requirements and timelines. Terracotta Developer Support gives you
priority access with guaranteed response times to assist you with development and
product configuration of your Terracotta project. Terracotta Developer Support gives
you the flexibility to choose a support option that matches your requirements.
Developer support comes in two packages: Enterprise Project and Enterprise Unlimited.
Enterprise Project
For one named development user, ensures your project receives the priority service you
need for a quick resolution of technical problems should they occur. The Terracotta
Support Team responds to your development and product related issues for your
Terracotta project(s).
- 6 months priority access to a Terracotta support expert.
- Phone, email, and web access to support
- 8 business-hour guaranteed response time
- One named user
- Unlimited incidents
Enterprise Unlimited
For up to 10 named users, ensures your entire enterprise receives the priority service
it needs for a quick resolution of technical problems should they occur. The
Terracotta Support Team responds to development and product related issues for all
your Terracotta projects.
- Enterprise Unlimited Developer Support
- 6 months priority access to a Terracotta support expert.
- Phone, email, and web access to support
- 8 business-hour guaranteed response time
- One named user
- Unlimited incidents
Production Support
Production support for Terracotta is available as part of the annual subscription for
the commercial license. With enterprise production support comes the assurance that
Terracotta experts are ready to take your call whenever you need help. If you use
Terracotta for mission critical business functions, our 24x7 support with a guaranteed
time-to-respond service level agreement (SLA) has you covered.
In addition, the annual subscription comes with a certified general-availability (GA)
software package plus scheduled service packs and certified patches. Updates and fixes
are provided for the software version line that you run in production, obviating the
need to upgrade your production installation to receive patches. Also, hot-patches may
be applied as a rolling upgrade, ensuring 100% uptime.
Annual Subscription
For one named user, ensures your deployment receives the priority service you need for
a quick resolution of technical problems should they occur. The Terracotta Support
Team responds to your production and product related issues for your Terracotta
project(s).
- Commercial License
- Warranty and Indemnification
- 24X7 enterprise production support with response time SLA
- Certified Patches
- Scheduled service packs
- Certified GA software package
- For a complete description of the features included with the annual subscription, see our Products Page ›
Request More Information
Contact our Enterprise Sales Team for more information or a price quote.
