Enterprise Class Support

Terracotta services are aimed at simplifying java applications and lowering the cost of development, integration, deployment and maintenance. Tap the knowledge of our scalability experts who have built some of the largest applications in the world.

Choose the most effective support option based on your project's current lifecycle stage and your team's needs.

Terracotta Developer Support includes 12x5 Support that helps you stay on track with your project requirements and timelines. Terracotta Developer Support gives you priority access with guaranteed response times to assist you with development and product configuration of your Terracotta project. Terracotta Developer Support gives you the flexibility to choose a support option that matches your requirements. Developer support comes in two packages: Enterprise Project and Enterprise Unlimited.

For one named development user, ensures your project receives the priority service you need for a quick resolution of technical problems should they occur. The Terracotta Support Team responds to your development and product related issues for your Terracotta project(s).

• 6 months priority access to a Terracotta support expert.
• Phone, email, and web access to support
• 8 business-hour guaranteed response time
• One named user
• Unlimited incidents

For up to 10 named users, ensures your entire enterprise receives the priority service it needs for a quick resolution of technical problems should they occur. The Terracotta Support Team responds to development and product related issues for all your Terracotta projects.

• Enterprise Unlimited Developer Support
• 6 months priority access to a Terracotta support expert.
• Phone, email, and web access to support
• 8 business-hour guaranteed response time
• One named user
• Unlimited incidents

Production support for Terracotta is available as part of the annual subscription for the commercial license. With enterprise production support comes the assurance that Terracotta experts are ready to take your call whenever you need help. If you use Terracotta for mission critical business functions, our 24x7 support with a guaranteed time-to-respond service level agreement (SLA) has you covered.

In addition, the annual subscription comes with a certified general-availability (GA) software package plus scheduled service packs and certified patches. Updates and fixes are provided for the software version line that you run in production, obviating the need to upgrade your production installation to receive patches. Also, hot-patches may be applied as a rolling upgrade, ensuring 100% uptime.

Annual Subscription

For one named development user, ensures your project receives the priority service you need for a quick resolution of technical problems should they occur. The Terracotta Support Team responds to your development and product related issues for your Terracotta project(s).

• Commercial License
• Warranty and Indemnification
• 24X7 enterprise production support with response time SLA
• Certified Patches
• Scheduled service packs
• Certified GA software package
• For a complete description of the features included with the annual subscription, see our Products Page ›

Contact our Enterprise Sales Team for more information or a price quote.

• sales@terracottatech.com ›
• Phone (USA): +1-888-30-TERRA (Toll Free)
• Phone (international callers): +1-415-738-4000